11:4012:00 02. Mar 2023
11:4012:00 02. Mar 2023 iCal myOrganizer
Connected Retail-Stage

Digital receipt - opportunity or nuisance?

There's no doubt that digital receipts have become a trend in the industry for the past few years. Some countries have even made the switch to the paperless alternative a legal requirement. But have POS providers, merchants, and, most importantly, consumers already adapted to it? What about accessible delivery to the consumer? Training of sales associates and new types of checkout processes? What about adoption among different demographic groups? Among many challenges, digital receipts offer undiscovered value for all stakeholders involved. Combination with digitized payment methods enables a seamless delivery and frictionless customer experience. The digital receipt allows retailers to leverage a channel that finally enables online marketing in offline stores. Let's take a look at the even greater future opportunities, but also the obstacles to be expected.