12:00 – 12:20 28. Feb 2023
12:00 – 12:20 28. Feb 2023 iCal myOrganizerRetail Technology Stage
Innovative Digital Cafés at Marks & Spencer
Marks & Spencer was looking into new ways of transforming cafes to genuine destinations that customers want to visit while serving wider customer missions. Customers are now empowered to browse, select and pay for their choices at self-serve kiosks/ web app and can enjoy the M&S services at a minimum waiting time.