12:00 – 12:20 28. Feb 2023
12:00 – 12:20 28. Feb 2023 iCal myOrganizer
Retail Technology Stage

Innovative Digital Cafés at Marks & Spencer

Presenters

Björn Weber Fourspot.net, Publisher of The Retail Optimisers, Managing Director

Speakers

Sneha Das Marks & Spencer, Product Manager Digital Selling
Tom Rawlinson Marks & Spencer, Head Of Hospitality Development

Marks & Spencer was looking into new ways of transforming cafes to genuine destinations that customers want to visit while serving wider customer missions. Customers are now empowered to browse, select and pay for their choices at self-serve kiosks/ web app and can enjoy the M&S services at a minimum waiting time.