11:40 – 12:00 27. Feb 2023
11:40 – 12:00 27. Feb 2023 iCal myOrganizerConnected Retail-Stage
How furniture retailers delight customers on the customer journey and what other industries can learn from this
The customer journey in retail has changed. To be successful as a retailer, retailers must reach customers at the beginning of the customer journey and then serve them across multiple channels. Using the example of furniture retailing, we will show you how the right omnichannel strategies and tools can increase frequency and conversion in stationary retailing and inspire customers, while at the same time boosting e-business.