© PantherMedia / Andriy Popov
14:2014:40 18. Feb 2020
14:2014:40 18. Feb 2020 iCal myOrganizer

The true omnichannel experience – how to deliver?

Everybody talks about Customer Experience and the need to deliver a seamless customer journey across all touchpoints including the store. In order to provide a true omnichannel customer experience three questions needs to be answered: Who is the customer? What is the customer doing? And why is the customer doing this? Let’s answer those questions and use this information to individually address the customer and provide a true omnichannel experience. Come around and take a look!