Keith Mercier

Microsoft Corporation, General Manager WW Retail and Consumer Goods Industry

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Keith joined Microsoft in January of 2019 as General Manager for WW Retail and Consumer. He started his retail career folding jeans at his local Gap store when he was 17 years old. This led to a 27-year career at Gap Inc., where he held executive positions as Head of Ecommerce Strategy, Vice President of for North America, and General Manager of Gap 1969 Jeans, Gap’s largest product category. In 2012, recognizing the important and emerging role of technology in the industry, Keith made a career change to IBM as a digital transformation expert where he spent time meeting with the C-suite to strategize the role of technology in transforming the Enterprise for IBM’s largest retail and consumer goods clients. Then In 2014, when IBM commercialized its Watson Artificial Intelligence supercomputer, Keith led the WW Retail and Consumer Industry for Watson AI. Keith graduated from Clemson University and is a fierce and loyal Tiger fan. He earned his MBA from Pepperdine University and currently lives in San Francisco with his wife, Kate, and two kids, Max and Caroline.